The ActiveX application interface is designed to allow Visual Basic (VB) developers to enhance their Speech Applications. This allows the application to handle specific information from the caller, such as a PIN number. A triggered event in a Designer project can notify a function in an ActiveX class. The ActiveX class can then direct the LumenVox Call Flow Engine to perform appropriate actions. This enhancement allows the project to fill a host of telephony needs.
The Designer application, on its own, is a static call flow. It only allows each caller to move through the same call flow as defined in the project. With the addition of the ActiveX interface, the call flow can be directed by the caller's responses, and permits the recording of caller information and caller response data. With the ActiveX interface, all this can be accomplished and more. Each time a module is entered, a recognition is performed and after the recognition is confirmed, an event can be fired. The ActiveX class can add audio, make additions to the grammar, evaluate previous recognitions, direct the caller to a new module, or transfer the call.
The following are some practical implementations of the ActiveX application interface:
Account and pin lookup.
Collecting demographic information .
Presenting account information.
Automated billing.
Changing account information.
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