You can use a Natural Language Module The Natural Language Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. is a variation of the List Module A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup... The Natural Language Module allows you to set up both Primary and Secondary Concepts. This allows your caller to speak more naturally when making their selection. in the same way you would use a List Module . Doing so gives you two advantages:
You can improve recognition by taking advantage of the Phrase Library . This way, you can enter in any extra words that callers might use when they are asking for information. The system will recognize and ignore these extra words, thereby improving recognition.
Here are two ways you could use a Natural Language Module as a List:
The first example does not involve Secondary Concepts: the Confirmations and Responses are attached directly to the Primary Concepts. The Phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote. in the Phrase Library will be recognized by the system and ignored.
In the second example, a single Secondary Concept Secondary Concepts are used in the Natural Language Module. A Secondary Concept A Concept is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations." defines a specific aspect of a Primary Concept. You can think of the Primary Concepts as a series of nouns, and the Secondary Concepts as a series of verbs or adjectives that describe those nouns. is attached to each Primary Concept Primary Concepts are used in the Natural Language Module. Primary Concepts work much like Concepts do in the List Module. The only difference is that a Primary Concept may contain Secondary Concepts. Primary and Secondary Concepts work together to help the Speech Driven Information System determine what kind of information the caller needs. Generally speaking, a Primary Concept defines the general topic of what the caller would like, and the Secondary Concept defines specific aspects of the Primary Concept.. The phrases in the Phrase Library are included in each of the Secondary Concepts.
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