When customers call into your Speech Application, their call automatically begins at the Start Module The Start Module marks the beginning of a call in the Speech Driven Information System. It is the first module a caller will be sent to when they call in.Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects.. Each Module has its own unique function and symbol. marks the beginning of a call in the Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. It is the first module a caller will be sent to when they call in., which is marked by an orange star.
Double click on this icon. This will bring you to the Module View The view in which you can work with an individual Module. You can go to the Module View of any Module by double clicking on it from the Call Flow View. of the Start Module. The Module View is the view where you can work in an individual Module . The Module View of the Start Module looks like this:
This screen is divided into two areas. Notice that in the upper left hand portion of the Module View, beneath the name of the Module, there is an orange arrow titled “Main.” The Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. is a list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main.
A Main is an example of an Action List An Action List is a general term used to describe any place where you can string together a list of Actions. There are several types of Action Lists, each with a unique function and symbol: Mains, No Inputs, No Matches, Errors, Confirmations, and Responses.Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources., Listen, Goto, Transfer, and Hangup. List is a general term used to describe any place where you can string together a list of Actions. There are several types of Action Lists, each with a unique function and symbol: Mains, No Inputs, No Matches, Errors, Confirmations, and Responses.. An Action List is a general term used to describe any place where you can string together a list of Actions. An Action is a specific command that you can add to an Action List.
Click on the plus sign [+] next to the orange arrow to expand the Main. This will show you the Actions that are in the Main. The expanded Main will look like this:
Notice that the only Action that is pre-programmed into the Start Module is a Goto. A Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. A Goto is an Action that sends the caller to another Module.
Since a Goto sends the caller to another Module, it is known as a Terminal Action. A Terminal Action is an Action that always appears at the end of an Action List. You can only have one Terminal Action in any Action List. There are four types of Terminal Actions: Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto, Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., and Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.. A Terminal Action is an Action that always appears at the end of an Action List. You can only have one Terminal Action in any Action List. Other examples of Terminal Actions include Transfers, which transfer the caller to another phone number or extension, and Hangups, which hang up on the caller.
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