Notice that when you first drag a Module into the Call Flow View from the Module Menu, The menu that contains all the Modules available for use in the program. You can drag Modules from this menu into the Call Flow View The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System from beginning to end.. it is automatically named “New (Type of Module it is).” To stay organized, let’s name each module, starting with the List module. A List Module A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response. is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup..
Double click on the words “New List” on the List module.
NOTE: Make sure you only click on the words, and not on the picture! If you accidentally click on the picture and go into the Module View of the icon, you can go back by hitting Control + Tab to return to the Call Flow View. This will leave the module open, but behind the Call Flow View. You can also close the module by hitting the small X in the upper right hand corner of the module. Make sure you close the module and not the whole program.
A yellow dialog box should pop up with the words “New List” highlighted.
Type Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. Menu. This will replace “New List.”
Press Enter to close the yellow dialog box.
Follow the same steps to rename the Transfer Module A Transfer Module is a Module that allows you to transfer your caller to another extension or another phone number. It is a Module with a Transfer as its Terminal Action.Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources., Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto, Transfer, and Hangup.. and the Hangup Module. A Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List. Module is a Module that allows you to hang up on your caller. It is a Module with a Hangup as its Terminal Action.
Name the Transfer module “Transfer to Store Clerk.”
Name the Hangup module “Goodbye.”
Now your screen should look like this:
Save your changes by clicking on File > Save.
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