Double Checking Gotos Using Relations

Click once on the Start Module Icon, and you will notice that a link has been created between the Start Module The Start Module marks the beginning of a call in the Speech Driven Information System. It is the first module a caller will be sent to when they call in.Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List., Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. marks the beginning of a call in the Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. It is the first module a caller will be sent to when they call in. and the Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. Menu Module .

The line between the Start module and the Main Menu module shows that there is a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. from the Start Module to the Main Menu. Anytime you set up a Goto from one module to another, a line will appear between them. This is known as a Relations A graphic display of the relationships between all the Modules in your Information System, visible in the Call Flow View. You can choose from several different types of Relations by going to Edit > Relations. line. You can tell the direction of the Goto by looking at the direction of the arrow on the Relations line. It will point from the Module the Goto is going from to the Module the Goto is going to.

While you are developing your application, you can double check your Gotos from the Call Flow View The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System from beginning to end. simply by looking at the Relations lines. If you have forgotten to create a Goto between two Modules you will be able to tell right away, because there will not be a Relations line.

If you can’t see the blue-green line linking the Start Icon to the Main Menu icon, go to View > Designer Properties Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects.Properties Properties allow you to control specific details of the program and how it runs. For example, the "Allow Barge-in Barge-in allows the caller to interrupt the system and jump ahead. If Barge-in is disabled, the caller will have to listen to every single Vox before they are allowed to reply." property detirmines whether the caller will be allowed to interrupt the system and jump ahead without listening to every single Vox. All the Properties are automatically set to their default value when you create a new Project. You can change the Properties for a specific item from the Properties Table, or you can change Properties for the entire Project from the Project Properties box. are Properties that apply to the entire Project. If you change a Project Property, it will take effect throughout every Module within the entire Project. and click on the "Relation" tab in the box that pops up. These are the Relations controls. Make sure "Show all relations" is selected and click "OK." If you like, you can also change the color of your Relations lines.

If you still don’t see the Relations line, double click on the Start Module and make sure you created your Goto properly.

A Goto is an Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List.

A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.

A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List.

An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources., Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto, Transfer, and Hangup.

The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System from beginning to end.

A graphic display of the relationships between all the Modules in your Information System, visible in the Call Flow View. You can choose from several different types of Relations by going to Edit > Relations.