A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then they can state the choice they are interested in and be directed to an appropriate response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup.. There are four Modules that allow your customers to speak, and then listen to the response that directs them to the appropriate information they want. These are the Overview Module, the List Module , the Yes/No Module The Yes/No Module is similar to the List Module, but can only be used to ask Yes or No questions. The responses that are accepted in the Yes/No Module are defined by the Global Yes/No Module.Global Yes/No Module The Global Yes/No Module is set up to handle Grammar for all Confirmations and Yes/No Modules. The Global Yes/No Module also contains Global No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything. Handlers, and No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match. Handlers, and Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. Handlers for all Yes/No Modules. This means you don’t have to set up custom No Input, and No Match, and Error Handlers in your Yes/No Modules unless you want to.., and the Multilevel Module .
This section will help you develop the Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. Menu area of your Speech Application. Your Main Menu was created using a List module, which was placed in the Call Flow View The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System from beginning to end. and renamed "Main Menu." The principles you learn by working on your Main Menu will apply when working with any List Module.
To get started, double click on the Module titled "Main Menu." This will bring you to the Module View .
Click on the plus sign [+] to the left of the Main arrow. Add a Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. by right clicking on Main. Now Record a Quick vox asking "Are you interested in locations, hours of operation, or pet care products?" Fill in the transcript You can fill out the Transcript field when recording a Quick Vox or Library Vox. Filling out the Transcript is optional, but it allows you to keep a record of exactly what is said in the Vox. This is very helpful if the Vox needs to be rerecorded later. and your voice You can fill out the Voice field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily. when you record.
Unlike the Start Module you worked with earlier, the List Module has a Listen as its Terminal Action A Terminal Action is an Action that always appears at the end of an Action List. You can only have one Terminal Action in any Action List. There are four types of Terminal Actions: Listen, Goto, Transfer, and Hangup.Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto, Transfer, and Hangup.. A Listen Action tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List. . This is the list marked with the little green book in the lower middle section of the screen.
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