Section Two Review

Now that you have completed Section Two of the tutorial, you should be familiar with the following:

• Opening an Existing Project

• Using the List Module

• Adding Concepts and Phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote. to the Grammars List

• Adding Confirmations and Responses to Concepts

• Adding a Vox and a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. to a Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup.

• Backus-Naur Form

• Adding Phrases to the Phrase Library

• Using the Multilevel Module

• Overriding Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. Concepts in the Multilevel Module

• Using the Global Module and Global Grammars

• No Inputs, No Matches, and Errors

• Using the Global Yes/No Module

If you are unsure about any of these topics, take a moment to review them before continuing on to Section Three.

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