Notes on Scripts and Grammars

It’s a good idea to write scripts that will lead your callers into saying the right thing. For example, in this case, your Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. asks them, “Are you interested in locations, hours of operation, or pet care products?” This lets them know what they can say in order to get information. If you simply said, “What information are you interested in?” the caller could say any number of things and would probably be quite confused if the system did not give them the information they requested. While it would be possible to program a Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. that could answer such a general question, it would be extremely time consuming for you and quite inefficient.

It’s also a good idea to anticipate what your callers will say in response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup. to your question. Callers are likely to mimic the words and Phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote. you use when presenting them with their options. In this case, since you asked, “Are you interested in locations, hours of operation, or pet care products?” you will most likely get the following responses:

The Platform Call Handler A Handler is an Action List that goes into effect when a No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything., No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match., or Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. occurs. is designed to pick out key words and phrases from a sentence. Since you have programmed the word “locations” into your Phrases, the system should be able to pick it out if a customer says, “I’m interested in locations” and direct them to the proper place. On the other hand, it’s always a good idea to pinpoint exactly what your callers might say and enter as many options as possible into the list of Phrases. Many people will mimic the wording of your script and begin their response with “I’m interested in…” you will probably want to incorporate it into your possible responses.

An Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List., Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., and Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List..

The Audio Manager The Audio Manager contains all of the audio files in the program. You can use the Audio Manager to create Library Voxes and to import other sounds into the Speech Driven Information System. You can also rerecord or change Voice, Description and Transcript information about all Library and Quick Voxes in the Audio Manager. contains all of the audio files in the program. You can use the Audio Manager to create Library Voxes and to import other sounds into the Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. You can also rerecord or change Voice You can fill out the Voice field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily., Description You can fill out the Description field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily. and Transcript You can fill out the Transcript field when recording a Quick Vox or Library Vox. Filling out the Transcript is optional, but it allows you to keep a record of exactly what is said in the Vox. This is very helpful if the Vox needs to be rerecorded later. information about all Library and Quick Voxes in the Audio Manager.

You can fill out the Voice field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily.

A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources.

A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List.

A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.

An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.

Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects.. Each Module has its own unique function and symbol.

A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List.

A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup.

A Concept A Concept is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations." is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations."

A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List.. A Listen is a Terminal Action. This means it will be the last Action in an Actions List.