To return to the Call Flow View The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customers call will flow through your Speech Driven Information System from beginning to end. , close the Start Module The Start Module marks the beginning of a call in the Speech Driven Information System. It is the first module a caller will be sent to when they call in.Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List., Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List., Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. marks the beginning of a call in the Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. It is the first module a caller will be sent to when they call in. by clicking the X in the upper right corner of Start Module window. Make sure you don't close the program itself by clicking the X in the furthest right hand corner!
You will return to the Call Flow View. Click once on the Call Flow View, to show the Relations A graphic display of the relationships between all the Modules in your Information System, visible in the Call Flow View. You can choose from several different types of Relations by going to Edit > Relations. lines.
Notice that there is a line connecting The Start Module to the Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. Menu. This is a Relations line. Relations lines help you double check your Gotos. If you cannot see the Relations line, go to View > Designer Properties Properties allow you to control specific details of the program and how it runs. For example, the "Allow Barge-in Barge-in allows the caller to interrupt the system and jump ahead. If Barge-in is disabled, the caller will have to listen to every single Vox before they are allowed to reply." property detirmines whether the caller will be allowed to interrupt the system and jump ahead without listening to every single Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources.. All the Properties are automatically set to their default value when you create a new Project. You can change the Properties for a specific item from the Properties Table, or you can change Properties for the entire Project from the Project Properties box. and click on the "Relation" tab. Choose "Show all Relations." Click "OK."
Complete Help Topic List | Speech Platform Product Information