Using the Natural Language Module

To get started, create a Natural Language Module The Natural Language Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. is a variation of the List Module A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response.. The Natural Language Module allows you to set up both Primary and Secondary Concepts. This allows your caller to speak more naturally when making their selection. by dragging the icon from the Objects (Modules tab) in the upper left corner of your screen.  Title it "Pet Care Products" in the Call Flow View The screen where you can see all the Modules in your project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects. and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk. from beginning to end., then open it.

1. First, we'll create the prompt.

1. Expand the Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. at the top of the page.  You will notice there is a Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List. in the Main.  Create a Vox that asks, "What kind of pet care product would like to purchase?"
   A Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. is an Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. that plays a sound file. You can record a Vox in your own voice You can fill out the Voice field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily. directly from the Speech Platform. You can also use the Audio Manager The Audio Manager contains all of the audio files in the program. You can use the Audio Manager to create Library Voxes and to import other sounds into the Speech Driven Information System. You can also rerecord or change Voice, Description You can fill out the Description field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily. and Transcript You can fill out the Transcript field when recording a Quick Vox or Library Vox. Filling out the Transcript is optional, but it allows you to keep a record of exactly what is said in the Vox. This is very helpful if the Vox needs to be rerecorded later. information about all Library and Quick Voxes in the Audio Manager. to import recordings or sound effects that you have obtained from other sources.
   

2. Next, we'll set up the Primary Concepts and their Phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote..

1. Expand the Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List. in the lower portion of the screen.

2. Right click on the word Grammar, then click on New Concept .

3. The "Create a Primary Concept Primary Concepts are used in the Natural Language Module. Primary Concepts work much like Concepts do in the List Module. The only difference is that a Primary Concept A Concept is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations." may contain Secondary Concepts. Primary and Secondary Concepts work together to help the Speech Driven Information System determine what kind of information the caller needs. Generally speaking, a Primary Concept defines the general topic of what the caller would like, and the Secondary Concept defines specific aspects of the Primary Concept." box will appear.

4. Type Dog in the Primary Concept area.

5. Type dog in the Phrases area.  Click "Add" or hit Enter.

6. Add the phrases for puppy and canine.  Click OK to close the box.
   
   

8. Create another Primary Concept with Bird as the Primary Concept, and bird, canary, feathered friend, finch, parakeet, and parrot as the phrases.

9. Do the same with Rodent, adding the phrases ferret, gerbil, hamster, mouse and rat.

Notice that the concepts you just entered are alphabetized.  You should have three Primary Concepts: Bird, Dog and Rodent.  If you expand each of these Primary Concepts, you will notice that each has its own set of Phrases:

3. Now that the Primary Concepts are set up, let's add the Secondary Concepts.

1. Add Secondary Concepts to "Bird" by right clicking on the word Bird.  Select "Add Secondary Concept Secondary Concepts are used in the Natural Language Module. A Secondary Concept defines a specific aspect of a Primary Concept. You can think of the Primary Concepts as a series of nouns, and the Secondary Concepts as a series of verbs or adjectives that describe those nouns.."

2. Type "Food" in the Secondary Concept box.  Click the boxes corresponding with Add a Confirmation A Confirmation double checks with a caller to make sure the system understood their response. This way, your callers will not start receiving information about a topic they are not really interested in. Confirmations are always yes or no questions, such as, "Did you say you're interested in locations?" and Add a Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup. .

3. Select OK.

4. Add two more secondary concepts, Toy and Cage, the same way.

5. Follow the steps to add the secondary concepts Food, Toy and Grooming for Dog.

6. Do the same, adding the concepts Food, Toy and Cage for Rodent.

7. Your screen should look like this:
   
   

* Each Secondary Concept is unique to its Primary Concept.  For example, the phrases used to describe "Toy" within the "Bird" concept will be different than the phrases used to describe "Food" in the "Dog" concept.  

We will go over adding phrases to Secondary Concepts later in this tutorial.

8. Save your changes by clicking on File > Save.

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