What is a Primary Concept?

Primary Concepts are used in the Natural Language Module The Natural Language Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. is a variation of the List Module A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup... The Natural Language Module allows you to set up both Primary and Secondary Concepts. This allows your caller to speak more naturally when making their selection.. Primary Concepts work much like Concepts do in the List Module . The only difference is that a Primary Concept Primary Concepts are used in the Natural Language Module. Primary Concepts work much like Concepts do in the List Module. The only difference is that a Primary Concept A Concept is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations." may contain Secondary Concepts. Primary and Secondary Concepts work together to help the Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk. determine what kind of information the caller needs. Generally speaking, a Primary Concept defines the general topic of what the caller would like, and the Secondary Concept defines specific aspects of the Primary Concept. may contain Secondary Concepts Secondary Concepts are used in the Natural Language Module. A Secondary Concept defines a specific aspect of a Primary Concept. You can think of the Primary Concepts as a series of nouns, and the Secondary Concepts as a series of verbs or adjectives that describe those nouns..

Primary and Secondary Concepts work together to help the Call Handler A Handler is an Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. List that goes into effect when a No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything., No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match., or Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. occurs. determine what kind of information the caller needs. Generally speaking, a Primary Concept defines the general topic of what the caller would like, and the Secondary Concept defines specific aspects of the Primary Concept.