The initial audio The initial audio is the Vox or Voxes that play before the caller is asked to make a response. These Vox(es) ask the caller a question. is the Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. or Voxes that play before the caller is asked to make a response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup.. These Vox(es) ask the caller a question.
The "Replay initial audio after handler A Handler is an Action List that goes into effect when a No Input, No Match, or Error occurs." property determines whether the Vox(es) should play again after the system plays a No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything. , No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match. , or Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. Handler.
Enabled: Vox will replay after a No Input, No Match, or Error Hander. (Default)
Disabled: Vox will not replay after a No Input, No Match, or Error Handler.
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