Grammar List Properties

To access the Properties Properties allow you to control specific details of the program and how it runs. For example, the "Allow Barge-in" property detirmines whether the caller will be allowed to interrupt the system and jump ahead without listening to every single Vox. All the Properties are automatically set to their default value when you create a new Project. You can change the Properties for a specific item from the Properties Table, or you can change Properties for the entire Project from the Project Properties box. for an individual Grammar :

Confirm concept below confidence: The Confidence Value When the system hears the caller say a word, it decides what it thinks the caller said and assigns a Confidence Value to it. Confidence Values can range from 1-999. If the system is very sure that it knows what the caller said, it assigns a high confirmation value, such as 800. If the system is not very sure that it recognizes what the caller said, it assigns a low Confidence Value, such as 200. that is acceptable to the system. If the system assigns a Confidence Value below this value, it will play a Confirmation .

No. of times to disambiguate: If the system plays a Confirmation and the caller answers "No" to it, it will attempt to disambiguate. When the system disambiguates, it throws out the concept that the caller answered "No" to and it tries to figure out what the caller said using the same sample. If it finds another response that it feels is correct, it will either run its response (if the new concept has a confirmation value above the "Confirm concept below confidence" value) or play a Confirmation for the new Concept (if the new concept has a confirmation value below the "Confirm concept below confidence" value).

Remove concepts on Misrecognition Misrecognition occurs when the system misunderstands what the caller says and offers an inappropriate choice. For example, if the caller says "Oregon" and the system thinks they said "Florida.": Whether the system should consider a concept in the list of possible answers after it has played a Confirmation for it to which the caller has answered "No."

Barge-in Barge-in allows the caller to interrupt the system and jump ahead. If Barge-in is disabled, the caller will have to listen to every single Vox before they are allowed to reply. allows the caller to interrupt the system and jump ahead. If Barge-in is disabled, the caller will have to listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List. to every single Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. before they are allowed to reply.

Each Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects. you create represents a single Speech Driven Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. So, if you want to create three separate Information Systems, you will need to create three different Projects.

Properties allow you to control specific details of the program and how it runs. For example, the "Allow Barge-in" property detirmines whether the caller will be allowed to interrupt the system and jump ahead without listening to every single Vox. All the Properties are automatically set to their default value when you create a new Project. You can change the Properties for a specific item from the Properties Table, or you can change Properties for the entire Project from the Project Properties box.

A Vox is an Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. that plays a sound file. You can record a Vox in your own voice You can fill out the Voice field when recording a Quick Vox or Library Vox. Filling out the Description is optional, but it allows you to keep track of your Voxes more easily. directly from the Speech Driven Information System. You can also use the Audio Manager The Audio Manager contains all of the audio files in the program. You can use the Audio Manager to create Library Voxes and to import other sounds into the Speech Driven Information System. You can also rerecord or change Voice, Description and Transcript information about all Library and Quick Voxes in the Audio Manager. to import recordings or sound effects that you have obtained from other sources.

The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List.

A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List.

Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List., Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List., Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol.

The Phrase Library is used in the Natural Language module. It is composed of two types of Phrases. The first type of Phrases in the Phrase Library are words that are needed for Secondary Concepts. The second type of Phrases are words that should be ignored by the system. The system will recognize these phrases but will ignore them when it is trying to determine what was said. The more words and phrases recognized, the better the system will run.

Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote.

A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List.

A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.

An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.

A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List.

A Concept is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations."

When the system hears the caller say a word, it decides what it thinks the caller said and assigns a Confidence Value to it. Confidence Values can range from 1-999. If the system is very sure that it knows what the caller said, it assigns a high confirmation value, such as 800. If the system is not very sure that it recognizes what the caller said, it assigns a low Confidence Value, such as 200.

A Confirmation double checks with a caller to make sure the system understood their response. This way, your callers will not start receiving information about a topic they are not really interested in. Confirmations are always yes or no questions, such as, "Did you say you're interested in locations?"

A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup.

Global Grammar refers to the Concepts and Phrases that are included in the Global Module. These Grammar will be active throughout the entire call, in addition to any Concepts that may be part of a specific Module.

The Global Module is a Module that contains information that can be used anywhere in your Speech Driven Information System. This includes Global Grammar, Global No Input Handlers, Global No Match Handlers, and Global Error Handlers.

Grammar Properties