An annotation is a call flow note. This note is visible in the call flow view The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System from beginning to end. along with the Module s Modules are the individual elements you use to create your Information System. When you create an Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk., you are crafting a conversation between a computer and a live person. Each Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. represents a single, distinct portion of that conversation. There are eleven different types of Modules: Start, List, Natural Language, Multilevel, Overview, Yes/No, Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List., Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List., Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., Global, and Global Yes/No. Each Module has its own unique function and symbol. and allow the call flow to be conveniently documented. Annotations provide a place to enter notes about the call flow which may not be obvious from the Modules icons themselves. In this way, other users can tell what the previous user intended.
The Annotation pushpins can be named to give meaning to the various colors. This allows the user to tell at a glance what type of note the pushpins represent.
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