Setting up an Error Handler

  1. Open the Module in which you wish to add an Error Handler .

  2. Right click on the name of the Module in the upper left hand corner of the screen.  A popup menu will appear.

  1. Click on "Add Error."

  2. A dialog will pop up asking what count Count is used when setting up a No Input, No Match, or Error. No Inputs, No Matches, and Errors are marked by their count (#1, #2, #3, and so on). For example, a No Match #1 will play the first time a caller says something the system doesn't understand. A No Match #2 will go into effect the second time in a row that a caller says something the system doesn't understand. you want the No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match. to be.  An Error #1 will play the first time an Error occurs.  If an Error occurs, you will most likely just want to transfer the caller to a live operator.

  1. Click "OK."

  2. An Error Handler An Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere.Handler A Handler is an Action List that goes into effect when a No Input, No Match, or Error occurs. is an Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. List that goes into effect whenever an Error occurs. will be added to the Module.

  3. Most likely, you will simply add a Transfer to a live operator if an Error occurs.  You could do this by adding a Transfer Action or a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. action that sends the callers to a Transfer Module A Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List.Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. is a Module that allows you to transfer your caller to another extension or another phone number. It is a Module with a Transfer as its Terminal Action..

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