A No Input Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto, Transfer, and Hangup. List, also referred to as a No Input Handler A No Input Handler is a list of Actions that goes into effect when system is expecting a response and the caller doesn’t say anything.No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything.Handler A Handler is an Action List that goes into effect when a No Input, No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match., or Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. occurs. is a list of Actions that goes into effect when system is expecting a response A Response gives your customers an answer to their question or directs them to another Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. OR a Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List. OR a Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.. and the caller doesn’t say anything., is a list of Actions that goes into effect when the system is expecting a response and the caller doesn’t say anything.
No Input Handlers are marked by their count Count is used when setting up a No Input, No Match, or Error. No Inputs, No Matches, and Errors are marked by their count (#1, #2, #3, and so on). For example, a No Match #1 will play the first time a caller says something the system doesn't understand. A No Match #2 will go into effect the second time in a row that a caller says something the system doesn't understand. (#1, #2, #3, and so on). A No Input #1 will play the first time a caller doesn’t say anything when the system is expecting them to give a response. A No Input #2 would go into effect the second time in a row that a caller doesn’t give a response, and so on.
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