The Yes/No Module The Yes/No Module is similar to the List Module, but can only be used to ask Yes or No questions. The responses that are accepted in the Yes/No Module are defined by the Global Yes/No Module.List Module A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup.., but can only be used to ask Yes or No questions. The responses that are accepted in the Yes/No Module are defined by the Global Yes/No Module The Global Yes/No Module is set up to handle Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List. for all Confirmations and Yes/No Modules. The Global Yes/No Module also contains Global No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything. Handlers, and No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match. Handlers, and Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. Handlers for all Yes/No Modules. This means you don’t have to set up custom No Input, and No Match, and Error Handlers in your Yes/No Modules unless you want to.. is similar to the List Module , but can only be used to ask Yes or No questions. The responses that are accepted in the Yes/No Module are defined by the Global Yes/No Module.
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