Using the Yes/No Module

  1. Create a Yes/No Module The Yes/No Module is similar to the List Module, but can only be used to ask Yes or No questions. The responses that are accepted in the Yes/No Module are defined by the Global Yes/No Module.List Module A List Module is a Module that allows you to present a list of choices for your customers to choose from. Then, they can state the choice they are interested in and be directed to an appropriate Response., but can only be used to ask Yes or No questions. The responses that are accepted in the Yes/No Module are defined by the Global Yes/No Module The Global Yes/No Module is set up to handle Grammar for all Confirmations and Yes/No Modules. The Global Yes/No Module also contains Global No Input Handlers, and No Match Handlers, and Error Handlers for all Yes/No Modules. This means you don’t have to set up custom No Input, and No Match, and Error Handlers in your Yes/No Modules unless you want to.. by dragging one from the Module Menu The menu that contains all the Modules available for use in the program. You can drag Modules from this menu into the Call Flow View.Call Flow View The screen where you can see all the Modules in your project and how they relate. This is where you design and view how a customer’s call will flow through your Speech Driven Information System from beginning to end.. into the Call Flow View .

  2. Double click on the icon of the Yes/No Module to open it.

  3. Add a Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. to the Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. in which you ask a yes or no question.

  4. Expand the Grammars List by clicking on the plus sign [+] to the left of the word "Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List. ."

  5. Expand the "YES" and "NO" Concepts.

  6. You can add a Vox to each Response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto OR a Transfer OR a Hangup. Action List if you like.

  7. You also need to add a Terminal Action A Terminal Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. is an Action that always appears at the end of an Action List. You can only have one Terminal Action in any Action List. There are four types of Terminal Actions: Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto, Transfer, and Hangup. to each Response chain, such as a Goto to another Module, a Transfer to another phone number or extension, or a Hangup .

You cannot set up Confirmations in the Yes/No Module, since you should never confirm a yes/no question.

The Phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote. used in all Yes/No Modules are set up in the Global Yes/No Module.  The No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything. Handlers, No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match. Handlers, and Error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox or a Goto that doesn't go anywhere. Handlers used in all Yes/No Modules can be set up in the Global Yes/No Module as well.

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