Using the Transfer Module

A Transfer Module A Transfer Module is a Module that allows you to transfer your caller to another extension or another phone number. It is a Module with a Transfer as its Terminal Action.Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List.Module Modules are the individual elements you use to create your Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. is a Module that allows you to transfer your caller to another extension or another phone number. It is a Module with a Transfer as its Terminal Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources., Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List., Transfer, and Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List... is a Module that contains a Transfer in its Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. , which allows you to transfer your caller to another extension or another phone number.  You can set up a Transfer to another extension as long as you have extensions pre-programmed into your phone system.  The Application cannot create extensions if you do not have them already.

For this tutorial, you will set up a Transfer Module that will send callers to a store clerk at Kathy’s Pet Supply.  The extension to speak to a store clerk is 102.  The telephone system at Kathy’s Pet Supply is set up so that you can reach another extension by simply picking up the phone and dialing the extension.  You will set up this transfer as follows:

1. Double click on the Transfer to Store Clerk module you created earlier to open it.

2. Click on the plus sign [+] in the Main to expand it.  Your screen will look like this:
   
   

3. Click once on the word "Transfer" within the Main.  The Transfer Properties will open in the Properties Table A table in which all the Properties Properties allow you to control specific details of the program and how it runs. For example, the "Allow Barge-in" property detirmines whether the caller will be allowed to interrupt the system and jump ahead without listening to every single Vox. All the Properties are automatically set to their default value when you create a new Project. You can change the Properties for a specific item from the Properties Table, or you can change Properties for the entire Project from the Project Properties box. for any Module, Action List, Action, or Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List. are listed. There is a seperate table for all of the Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects. Properties which is visible at all times. This is known as the Project Properties Table..
   
   

4. Double click on the blank cell to the right of the "Phone Number" cell in the Properties Table.  A yellow dialog box will pop up.

5. Type &, 102 into the dialog box.
   
   

6. Press Enter to close the dialog box.

The Transfer module is programmed using a series of universal telephone codes.  Refer to the following chart:

You have set up a transfer to the number "&, 102." This means the system will do a flash hook, which creates a dial tone. Then it will pause for a moment. Then it will dial extension 102.

You can use these guidelines to set up a Transfer that will work on your own specific phone system. For example, let’s say your phone system requires you to dial a 1 before dialing an extension within the company. Then you would set up the transfer like this:

This means the system will do a flash hook, pause, dial 1, pause, and then dial extension 102.

You can also program a Transfer that will connect your caller to another phone number. Let’s say that you want to transfer a caller to phone number (800) 555-1234, and your phone system requires you to dial 9 before making an outside call. You would set up your transfer like this:

This means the system will do a flash hook, pause, dial 9, pause, and then dial 1-800-555-1234.

Save your changes by clicking on File > Save.

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