A Hangup Module A Hangup Module is a Module that allows you to hang up on your caller. It is a Module with a Hangup as its Terminal Action.Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.Module Modules are the individual elements you use to create your Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects.. Each Module has its own unique function and symbol. is a Module that allows you to hang up on your caller. It is a Module with a Hangup as its Terminal Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup.. is a Module that allows you to hang up on your caller. It is simply a Module with a Hangup as its Terminal Action A Terminal Action is an Action that always appears at the end of an Action List. You can only have one Terminal Action in any Action List. There are four types of Terminal Actions: Listen, Goto, Transfer, and Hangup.Listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List.. A Listen is a Terminal Action. This means it will be the last Action in an Actions List., Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List., Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List., and Hangup..
Double click on the Hangup Module you created earlier entitled "Goodbye."
Click on the plus sign [+] next to the Main A list of Actions that determine what will happen once the caller enters a Module. Each Module has its own unique Main. The Main is marked with an orange arrow. to expand it. Your screen should look like this:
It is a good idea to let your callers know in advance that you are hanging up on them. You can do this by adding a Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. to the Main.
Right click on the word "Main" and choose "Add Vox" from the list that pops up.
If you like, Record a Quick Vox using a transcript You can fill out the Transcript field when recording a Quick Vox or Library Vox. Filling out the Transcript is optional, but it allows you to keep a record of exactly what is said in the Vox. This is very helpful if the Vox needs to be rerecorded later. such as, "Thank you for calling Kathy’s Pet Supply. Good bye."
Save your changes by clicking on File > Save.
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