Setting up a Transfer

When setting up a Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List. , refer to the following chart:

You can use these guidelines to set up a Transfer that will work on your own specific phone system. For example, let's say that your phone system is set up such that all you need to do is pick up the phone and dial the extension you need.  Then you would set up your transfer like this:

The Ampersand tells the system to do a flash hook, the comma tells the system to pause and then it will dial extension 102.

Let’s say your phone system requires you to dial a 1 before dialing an extension within the company. Then you would set up the transfer like this:

The system will now do a flash hook, pause, dial 1, pause, and then dial extension 102.

You can also program a Transfer that will connect your caller to another phone number. Let’s say that you want to transfer a caller to phone number (800) 555-1234, and your phone system requires you to dial 9 before making an outside call. You would set up your transfer like this:

This means the system will do a flash hook, pause, dial 9, pause, and then dial 1-800-555-1234.

To set up a Transfer:

1. Open the Module in which the Transfer is located.

2. Expand the Action List An Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. List is a general term used to describe any place where you can string together a list of Actions. There are several types of Action Lists, each with a unique function and symbol: Mains, No Inputs, No Matches, Errors, Confirmations, and Responses. that contains the Transfer.

3. If the Action List does not already have a Transfer, you will need to add one to it.

4. Click once on the Transfer to highlight it.

5. Double click on the blank cell to the right of the "Phone Number" cell in the Properties Tabl A table in which all the Properties Properties allow you to control specific details of the program and how it runs. For example, the "Allow Barge-in Barge-in allows the caller to interrupt the system and jump ahead. If Barge-in is disabled, the caller will have to listen to every single Vox before they are allowed to reply." property detirmines whether the caller will be allowed to interrupt the system and jump ahead without listening to every single Vox. All the Properties are automatically set to their default value when you create a new Project. You can change the Properties for a specific item from the Properties Table, or you can change Properties for the entire Project from the Project Properties box. for any Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol., Action List, Action, or Grammar The Grammar contains the words and phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote. for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List. are listed. There is a separate table for all of the Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects. Properties which is visible at all times. This is known as the Project Properties Table.e.

6. Type in the number to which you want to Transfer your callers.

7. Close the yellow box by pressing Enter.
   
   

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