When you design a Speech Application you are designing the framework of a phone call. You want the caller to be able to verbally explain the reason for their call and then successfully direct your callers to the information they need as quickly as possible. In order to do so, you will have to present prompts, listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List.. A Listen is a Terminal Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup.. This means it will be the last Action in an Actions List. to the callers response A Response gives your customers an answer to their question or directs them to another Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. OR a Transfer OR a Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.. and then send the caller to the next step, which could be another prompt, a transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List. to a live operator, or an answer to their question.
To this end, a Speech Application is primarily made up of two components: Modules and Actions. Modules are the actual elements of your system- the major sections of your call design. Actions take place within modules and are, essentially, what the system does.
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