Once the system is up and running, a few problems could conceivably arise. One of the largest issues when designing a Speech Application, is compensating for misrecognitions due to people speaking differently from the phonetic dictionary definitions included in the Engine\Platform. For instance, in a list of all 50 states, the Platform will understand the word "Mississippi." However, when spoken quickly, it often comes out 'Mizippi.' To allow for these sort of possibilities, tuning the system is recommended.
Tuning is using the Call Log Viewer to figure out exactly what the caller is saying and what the system is interpreting. While 'Mizippi' has a low confirmation A Confirmation double checks with a caller to make sure the system understood their response. This way, your callers will not start receiving information about a topic they are not really interested in. Confirmations are always yes or no questions, such as, "Did you say you're interested in locations?" value for Mississippi, it has a higher value for Missouri. So often, the system will send a 'Mizippi' response A Response gives your customers an answer to their question or directs them to another Module Modules are the individual elements you use to create your Information System. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project. Each Module has its own unique function and symbol. that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. OR a Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List. OR a Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List.. to the Missouri concept A Concept is a general idea used to describe a group of Phrases. Phrases are the words for which the program will listen. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations.". To compensate for this, the programmer can listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar The Grammar contains the words and phrases for which the program will listen in a given Module. Concepts, Phrases, Confirmations, Responses, and the Phrase Library are all part of the Grammar List.. A Listen is a Terminal Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup.. This means it will be the last Action in an Actions List. to the callers speech and subsequently revise and add phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote. based on real life pronunciation. For the Mississippi issue, the programmer would add the new phonetic spelling (Mizippi or {M IH Z IH P IY}) to the list of phrases in the Mississippi concept. Now when a caller says "Mizippi," the system will recognize it as belonging to the Mississippi concept and he or she will be sent to the correct state.
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