This function will retrieve a specific questions response A Response gives your customers an answer to their question or directs them to another Module that has the information they need. A Response can contain as many Voxes as you would like AND/OR a Goto A Goto is an Action that sends callers to another Module. A Goto is a Terminal Action. This means it will be the last Action in an Actions List. OR a Transfer A Transfer is an Action that will hang up on callers. A Transfer is a Terminal Action. This means it will be the last Action in an Actions List. OR a Hangup A Hangup is an Action that will hang up on callers. A Hangup is a Terminal Action. This means it will be the last Action in an Actions List..
LVCA_API BOOL WINAPI LVCA_GetMultiLevelConceptA(HANDLE hCA, LPCSTR Module Modules are the individual elements you use to create your Information System An Information System is a general term used to describe the product you are designing with this software. This could be any type of system in which you can give information to your callers, such as a Virtual Customer Service Center, a Virtual Technical Support Center, or a Virtual Help Desk.. When you create an Information System, you are crafting a conversation between a computer and a live person. Each Module represents a single, distinct portion of that conversation. The different types of Modules are: Start, List, Multilevel, Overview, Yes/No, Goto, Hangup, Transfer, Global, Global Yes/No and Goto Project Each Project you create represents a single Speech Driven Information System. So, if you want to create three separate Information Systems, you will need to create three different Projects.. Each Module has its own unique function and symbol., LONG Level, LPSTR Concept A Concept is a general idea used to describe a group of Phrases Phrases are all the individual ways that a Concept could be described and are the words and phrases for which the program will listen. Phrases are marked with a double quote. Each individual Phrase that makes up the Phrases is marked by a single quote.. Phrases are the words for which the program will listen A Listen tells the program to listen to the caller. It will then try to match what they say to the information you enter in the Grammar. A Listen is a Terminal Action. This means it will be the last Action in an Actions List.. For example, "Locations," "Your location," "Where you're located," and "Your address" are all Phrases that could be used within the Concept of "Locations.", LONG * Size, LONG * Confidence);
LVCA_API BOOL WINAPI LVCA_GetMultiLevelConceptW(HANDLE hCA, LPCWSTR Module, LONG Level, LPWSTR Concept, LONG * Size, LONG * Confidence);
LVCA_GetMultiLevelConcept
This function return true if successful, otherwise false will be returned. Call LVCA_GetLastCallError to retrieve the error An Error is anything within the system itself that creates a glitch in the Speech Driven Information System, such as a missing Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. or a Goto that doesn't go anywhere. code and message.
CAMSG_ENTERMODULE
CAMSG_REC_BEFORE_CONFIRM
CAMSG_REC_AFTER_CONFIRM
CAMSG_TIMEOUT
CAMSG_ERROR
hCA (IN) Call handle passed into function
Module (IN) The pointer to a string containing the module name.
Level (IN) The question number of the concept to retrieve. This is 1 based index, i.e. send 1 to get the first response
Concept (OUT) The pointer to memory to receive the concept string.
Size (IN) A pointer to a LONG containing the size of the concept buffer.
Confidence (OUT) A pointer to a LONG to receive the confidence score for the concept
This will retrieve the last confirmed recognition per level the caller was identifed as saying in the module specified. The Platform Call Handler A Handler is an Action An Action is a specific command that you can add to an Action List. There are five types of Actions: Vox, Listen, Goto, Transfer, and Hangup. List that goes into effect when a No Input A No Input occurs when the system is expecting a response and the caller doesn't say anything., No Match A No Match occurs when the caller says something the system doesn't recognize. For example, if the system asks the caller "Do you prefer coffee or tea?" and they reply "Juice," their response would be considered a No Match., or Error occurs. will store each questions response. If the first question asks what state and then asks the city, the first concept will be the state and the second will have the city.
These values are persistent until the caller re-enters the module or the call ends
This is a specific call for all MultiLevel module types.
CAPI Only mode: Not supported
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