TeleVantage Server must be started to confirm Server Logon in the Assistant Configuration
The Speech Assistant Configuration confirms the server, user name, and password entered for the Server Logon by logging on to the TeleVantage server. This requires that the server has been started so that it is able to accept the logon, otherwise an error message is returned.
Call Answer Latency
There is generally a six second delay after the call is picked up and before the first Assistant prompt is heard. Passing the call to the IVR Plug-in accounts for three seconds of this followed by the Speech Platform Call Engine loading and starting the project. To break this up, add a prompt to the associated Auto Attendant which will then be heard during this latency period.
Also, the first call answered by TeleVantage incurs an additional delay due to the initial loading of the IVR Plug-in. Checking the "Start one instance when the server is started" box in the IVR Plug-in setup will cause this to happen when the TeleVantage server starts instead of the first call.
Outgoing Calls (Contact List, Voice Mail Callback)
The extension associated with the Assistant Contact List and Voice Mail applications must have the permissions necessary to place outgoing calls through the TeleVantage Server. If the Contact List or Voice Mail are accessed through the Assistant Call Router, that extension must have permission or the outgoing call will not be placed.
User Login ('#' key)
The '#' key can be mapped to TeleVantage's User Login function by an entry in the 'Profiles.ini' file. The string "Key_#" must be associated with the extension of an Auto Attendant that performs User Login when no key is pressed.
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