To modify the voice prompts used in the Speech Assistant Call Router, Voice Mail or E-Mail applications, changes must be made to the associated "Project" (.spj) file that defines that application. Using the Platform Designer:
Open the project file (AS_CallRouter.spj, AS_VoiceMail.spj, or AS_EMail.spj) from the "\Program Files\LumenVox\Assistant\TVData" directory.
From the menu bar select "View" and "Audio Manager" to display all of the voice prompts used by the project.
Select each prompt and press the "Edit" button to modify its associated audio data.
New audio can be recorded directly or imported from a previously recorded wave file. The audio can also be played from this dialog.
The Transcript field is used as a reference but is also played via TTS if the recorded audio cannot be played.
Do not change the Description field as it is referenced within the project to access that prompt's audio.
You can also specify different initial prompts to play depending on the number a caller dialed. This is done using the dialed number identification service (DNIS) information and the profiles.ini file:
Open the profiles.ini file in a text editor (see the Profiles page for more information on working with this file).
Add a section with the name [NumberCalled] to the profiles.ini file.
Underneath that section, add a line with the following syntax: #="Prompt" where # represents the number dialed and Prompt represents the name of the prompt to play within the AS_CallRouter.spj project.
So, if you wanted to play two different prompts based on the DNIS, you would add a section that looked like this:
[DialedNumber]
555-1234="MyFirstPrompt"
555-4321="MySecondPrompt"
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