Speech Assistant Voice Mail is accessed either directly through an extension assigned in TeleVantage Registration (see section on Installation) or by saying "Voice Mail" in the Assistant Call Router. Through the Voice Mail application, the TeleVantage server can be accessed allowing users to listen to and manipulate the messages in their voice mailbox. As with the Call Router, the caller is identified by using the Name Directory combined with the alternate names and pronunciations described in Configuration. Once identified and their password validated, the caller has access to all of their voice messages and may listen to each in turn as well as to forward them to other users, reply to them or delete them entirely.
The messages are presented to the user is the same fashion as they are displayed under the TeleVantage Client. The "New" messages are generally the most important and, if any are available, the caller is asked specifically if they should be played. Following this, the Assistant will announce the number messages that are "Old" as well as the number of messages in the "Saved" folder and any other custom folders that the caller may have created and then the caller is asked which they would like to hear. Once all of the messages have been played, the caller can request to hear them again.
For each category of messages, the caller has options as to the navigation of the list and the disposition of each message. The system will respond to commands at any point during the session, even when a message is being played. To navigate, the caller can request the "Next", "Previous" or "First" message. Additionally, the caller can "Delete", "Forward", "Reply" to, or "Move" a message. Messages can be moved from the Inbox to the Saved folder or to any of the custom folders that the particular caller may have created. Deleted messages are removed entirely, after confirmation by the caller. Forwarded messages require the caller to specify the name from the directory of its destination and then optionally allows the addition of new audio which accompanies the message. Replying to a message involves either the caller adding their own audio message which is returned to the sender or, if a number is available, returning the call directly. Also, the caller has the option to place a call from an entry in the Contact List. All of the options are described when the "Help" command is given.
Finally, at any time during a session, the caller can end the call by saying "Log-out" or "Log-off", transfer to another user by saying "Transfer" or just hang-up the phone and the system will end the call.
Note: TeleVantage can take up to 45 seconds to forward a message. The Assistant will wait for this to complete before proceeding.
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