LumenVox Assistant E-Mail is accessed either directly through an extension assigned in TeleVantage Registration (see section on Installation) or by saying "E-Mail" in the Assistant Call Router. Through the E-Mail application, users have access to the e-mail servers specified in the E-Mail Accounts section of the Assistant Configuration allowing them to listen to and manipulate the messages on these servers. As with the Call Router, the caller is identified by using the Name Directory combined with the alternate names and pronunciations described in Configuration. Once identified and their password validated, the caller has access to all of their e-mail messages and may listen to each in turn as well as to forward them to other users or delete them entirely.
The system will respond to commands at any point during the session, even when a message is being played. To navigate, the caller can request the "Next", "Previous" or "First" message. Additionally, the caller can "Reply" to or "Delete" a message. Replying to a message requires the caller to either add their own audio message or select from a list of predefined text messages, which is then returned to the sender. Deleted messages are removed entirely, after confirmation by the caller. All of the options are described when the "Help" command is given.
While listening to a particular message, the caller has options to control the play similar to those in a standard tape player. The caller can "Pause" and then "Resume" the play. The position in the message changed by "Fast Forward" or "Rewind" which moves the play forward or back by several sentences or by "Next Paragraph" or "Last Paragraph" which moves the play by paragraphs. Finally, the play can be canceled by "Stop".
At any time during a session, the caller can politely say "Log-off" or "Log-out" and the system will return to the Call Router. Otherwise, the call can just hang-up the phone and the system will end the call.
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